How 4 small businesses use technology to thrive Feb. 13, 2017, 11:14 p.m.
Slim Dental, a New York City-based dental practice, uses technology to drive improvements in recruiting, human resources management and marketing. But the real game-changer lies in using technology to improve customer service, says founder Stephen Lim.
Doctors can write their notes and see their schedules, X-rays and patient records from anywhere by using cloud-based, patient-management software. It allows them to focus on providing top-notch patient care while at the office.
Employees use the cloud-based system to pull up records at any of the practice''s three locations, which provides convenience for patients who move or change jobs within the city, Lim says.
Tip: Move to a cloud-based system to untether employees from their computers and filing cabinets, increasing both customer convenience and productivity.