out of Read Reviews for Dr. Phuong-Lien Ngo
Stay away from this dental office. I have Delta Dental HMO insurance. I went in for an exam and X-rays. After the exam they told be that I needed 4 crowns, 1 filling along with a medicated rinse treatment. The estimate was $4500. I took the X-rays to another dentist that had treated me before when I had a PPO insurance. I paid him out of my pocket for a 2nd opinion to see if I needed all this work done. The second dentist told me that my teeth were fine and didn't need all that work that was quoted by Brookside Dental. He said that all I really needed was a cleaning. This Dental Office attempted to rip me off for $4500. Take my recommendation and STAY AWAY from Brookside Dental.
Front desk:
My Experience: Exam & Consultation, X-Rays
Duration: 1 hour
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I went to this dentist for the first time to get a simple cleaning and schedule a future appointment for any further work that needed to be done. After I checked in with the receptionist and was escorted from the waiting room, I told the woman who was about to take my x-rays that the last time I saw a dentist was about 6 months ago. That dentist told me I needed to replace some old fillings. She then told me that she would not be able to see me because my insurance didn’t cover fillings, but fillings are covered under my insurance. She said she wouldn’t help me unless I had an “actual problem.” I then asked her, “So if I told you that my teeth are going to rot if I don’t get new fillings, only then would you help me?” She then called me a liar and a hypocrite because she said I only told her I was there for a cleaning and check up. She then grabbed my unfinished new patient paperwork and told me to leave.
I was absolutely shocked at how rude and unprofessional this woman was. She gave false information about my insurance coverage, perhaps knowingly or maybe out of ignorance. Either way, there is no excuse for her to personally insult me.
Front desk:
About Hygienist: She said her name was Jane. I'm pretty sure she lied to me and I think her name is Tran.
I know this doctor: 1 day
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