Review by
Smiling Patient
Stars:
2.5
on
2009-10-05
Link
Facilities:
Service:
Painless:
Results:
Cost:
This comment is only for the customer service. The initial service was good. The pains started when we filed with the insurance. The office manager indicated that she had filed the correct paperwork. But, the insurance rep mentioned that this was not the case. So, we had to work on our own with the insurance. We relayed the same to Dr. Kaplin and in the end it was a case of shooting the messenger. He mentioned that we would need to find another orthodontist.
Sad thing is that we followed Dr. Kaplin's advice and performed the requested extractions but now we need to find another orthodontist. This is a new experience for us - having a dentist stop midway..
out of 5 stars
