eek! Terrible Orthodontic Experience...I chose this particular orthodontic office because they were close. they recommended surgery right away to correct my bite, with help of braces.I paid them in full.They did the molds, xrays, etc. I had a moderate overbite. Nothing really major.I did have a pretty smile, but I wanted it perfect. Over the months I saw my teeth were getting worse. My face turned out a tiny bit during that time. I didn't pay much attention to it. My bottom 4 front teeth were becoming "horse like". They were sticking out a bit, not out of my face but just tilting forward a bit. It turns out doctor lai was trying to camoflauge my overbite by tilting the fronts forward. I did tell doctor lai my overbite was no longer an issue, as it kept my lips full, and I wanted no surgery and take more teeth out. I wanted to keep my teeth, but he told me surgery and take more teeth out was the only way to resolve the problem. My bite felt fine, that was not an issue at all. I asked for alternatives, he said there were none. I asked him if my face will change, he said no. I trusted him. Well I had the three teeth pulled and within 48 hours did my face shrink. I became terrified. I had never been so scared in my life. He also dismissed me as a patient after surgery fails. I have a dent in my cheek and my overbite become worse after the surgery, and I am in pain. Nowadays I am horribly depressed, and I don't know who to turn to. I did find other doctor who can't help me because too much damage. Dr lai refuse refunded me any of my money when he told me that nothing can be done. He was not very nice to me, either. For one thing he lied, telling me my face will not change after surgery. He never mentioned I would be deformed and be iin such pain. When he dismissed me he left all of the hardware in my mouth and 3 gaps. I feel so helpless and had to live with his mistake for the rest of my life.
About Front Desk: rude and impatient front desk staff
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