Although the waiting room is stocked with toys, and the staff is very nice, Dr. Suh himself is a huge disappointment. I should have known when he did not even greet my toddler when he entered the room, since any good professional who deals with kids knows trust is built from hello, no matter how young the child is. But what made his unprofessionalism clear was that he interrupted me very rudely (raised voice, dismissive tone) THREE times when I tried to ask questions about my child's problem. My questions were informed and relevant, but he couldn't hear them because he was busy interrupting with,"NO! I already TOLD you." The last time, when I insisted on finishing my sentence, he realized his rude response was neither relevant nor warranted and finally answered the question asked instead of the one he assumed was being asked, but still with condescension that no patient ever deserves. It was not our fault that he was running so late before he even got to us, and yet we were paying the price for his frustration. After Dr. Suh kept us waiting for 50 minutes, the LEAST he could do is wait 5 seconds to hear the end of my sentence. If I can be polite after waiting that long with a restless toddler, he should be polite as well.
out of 5 stars
