Unfair! In contract before cleaning? Yes. After cleaning-NO!
Called them to check if my new dent insur is in contract with them. The answer was "yes we are. would you like to schedule an appt?" We did for 2 sons. It's been 6 months since that time. I spent hours with phone and fax. And they are going to send it to Collection. First of all they are NOT in contract with my insurance. How come?!! They say staff knows they are not in contract. So, how come they told me over the phone that they are? They didn't point when we got our sons to the office either. They couldn't find a payment from insurance for 1 of my sons. After fax with pmt confirmation they "found it". Now they got $140 from insur but still want $150 from us. Even though I tried to explain it's not MY fault and error was from THEM, they want balance from me. They give a discount of $25 for each. I don't print money. If I knew we are to pay $100 in addition to $140 paid by insurance - we have other dentists. Cleaning is easy and short procedure for children. It's unfair. Not my fault.
out of 5 stars
