Arrogant and rude. Reluctant to answer patients' questions and address their concerns. Dr. Hosters must be either suffering from a god complex or arrogance is his nature.
About Front Desk: As above. Rude and unprofessional. The arrogance of dr. Hosters is rubbing off on his staff.
About Hygienist: Argumentative and unprofessional. In a serious need of customer service training.
out of 
