Review by
Jennifer Swars
Stars:
1.0
on
2026-08-27
Link
Facilities:
Service:
Painless:
Results:
Cost:
Patient warning: serious safety, billing, and professionalism concerns
I was a patient since childhood and received care from Dr. Brock E. Hinton for more than four decades. Dr. Hinton was not involved in these concerns, but I could not proceed with the proposed treatment under these conditions.
Staff kept uncovered beverages at the patient check-in/payment counter. I raised concerns about sanitation, cross-contamination, and possible Cal/OSHA Bloodborne Pathogens Standard issues, but they were dismissed.
Despite five in-office requests, the practice initially refused to provide receipts or written payment/service records. Documentation was provided only after I mentioned contacting the BBB and Dental Board. A refund for prepaid services not provided remained pending for more than five business days without a clear explanation.
Most seriously, I took an antibiotic prescribed by the oral surgeon and experienced a near-fatal reaction requiring urgent medical attention. My pharmacist, primary-care physician, and allergist later questioned the medication based on my medical history. When notified, the practice manager dismissed my concern, stating the oral surgeon was “within their right” to prescribe it.
About Front Desk: Disregard for health, safety protocols and OSHA guidelines
out of 5 stars
