My first experience with the staff was by phone. I had the feeling that the receptionist was very busy, but took the time with me on the phone to answer my questions about insurance and cost, etc... I met with Dr Kessler for a consultation for dental implants in the back of my mouth. A very clear and simple explanation was given for my "problems" and the recommeded treatment. I have had my implants for well over a year now and all is well again! I would (and have) recommend him to others.