The customer service is always excellent and the facilities are very clean. My concern is that I have never had any major dental issues and from my first visit with Dr. Paulos after moving to IL from the east coast, there is always a procedure that he insists needs to be done. The latest have been gum grafts. Originally I needed one, now he feels I need three. Though most dentists would refer out for this, he does them himself. Because his recommendations seem so far off from anything I have had in the past, I am going in search of a second opinion. I am under 30 and the work he has described to both me and my husband does not seem to line up.