I have been a long-time patient of Dr. Baird's and really like him - he is kind, thorough, explains everything in detail. However, I too (like the other 2 reviewers) have had a really rough time with his hygienist. She is rough, and does not have good "bedside manner." It felt like she was tearing my gums out! When I complained about her, he really didn't do anything to remedy the situation (and let her stand in the room while I was upset and talking to him about her methods). Very disappointing.