About Front Desk: Very helpful with explaining me how the health insurance would cover certain costs, and not others. I appreciated their efforts in detailed information. The second time, I was called for an apointment but nobody was there when I arrived. Overall, i did not feel confortable with this dental office because my wish as a customer were absolutely not taken into consideration. I will not come anymore to this dental office.

About Hygienist: I asked the hygienist to do as minimum x-rays as possible. She decided to do a full mouth x-rays which is the exact opposite of what I have asked for. The hygienist at first appointment told me I could not have a basic cleaning due to other problems on my teeth that should be solved first. I felt forced to take appointments I did not really want to take. I felt like the final decisions were not really in my hands. I was pushed to schedule appointments and to go to specialists without wanting it, and felt like it was mostly for financial reasons: the more appointments, the more money I would have to spend. The second apointment, the hygienist was 15 min late because she was still on her lunch break. Then, she surprises me saying that the basic cleaning I was coming for would actually be accompanied with additional costs of $65. I was not aware of this information and wasted therefore two appointments and my money for absolutely no treatments.