The waiting room, service, and friendliness has always been average every time I visit. I don't really have anything negative to say about them other than the rediculously long waiting list to get an appointment. Dr. Knauer is a very friendly and personable man to talk with. With him, I have undergone 2 root canals, 2 crowns, and 4 regular visits. He did seem pressured and rushed at times. I really think that their office is taking on way too many patients for the size of the place.