I had a crown repaired. I wanted it done before my insurance ran out. They gave me an estimate of my portion of the bill. They did not tell me they had not preauthorized with my insurance company or that perhaps I should check to see if the procedure was covered. As it turns out, the crown was not covered as it was a replacement of the same crown within the seven year time frame restricted by Delta Dental. I was extremely upset when Dr. Fenwick presented me with the $431.00 bill for the portion the insurance did not cover. I told them specifically why I was there and they knew I would not have had the repair work done with it was not covered by the insurance. They were not willing to discount the difference in any manner. Very disappointing considering my whole family has gone there for over 15 years. I would not recommend this dentist unless you are willing to check and recheck every time you need repair work done as they are not willing to go the extra phone call for their patients.
out of 
