Review by
tooth2power
Stars:
2.5
on
2007-09-04
Link
Facilities:
Service:
Painless:
Results:
Cost:
After seeing Dr. Kaplan for 25 years and having been one of his first patients, I found out today that I could no longer be his patient because "things have become too difficult since I got health insurance." Apparently, I was only qualified to be Dr. Kaplan's patient if I agreed to provide a steady source of revenue on his schedule, irrespective of my benefits or personal choices. I was told that "I was taking too much time" because today I called to discuss a discrepancy between what I was charged last week and what my insurer said I should have been charged. This was my first such call to him. It wasn't a big deal and in any other office it would have been a matter of, "sorry, we'll refund you the $20." But in this case, I was told that "the doctor no longer feels you and he see eye to eye" and "you would be better served elsewhere."
So this is not your dentist if you are looking for someone who is sensitive to the needs of balancing insurance benefits and out of pocket expenses, a front desk that can handle simple matters on its own, or a chair-side manner that is warm and nonjudgmental. He may be very thorough but he decides who is good enough to be his patient based on their pocketbook and obedience to his wishes.
out of 5 stars
