Things started out good, pleasant staff. However things went downhill rather quickly. The staff is over worked and stressed. It took 3 visits for them to correct my name in their system; it took 1 year to receive an itemized statement for the work. When compared to my previous dentist Alexanders prices are high. Although he was highly recommended I stopped going there. The office manager is unprofessional after the initial visit, complaining how she is overworked and just doesn't have time to call insurance companies and put together a statement, Dr. Alexander is expensive and the whole experience became very stressful. For someone who charges on the high end for procedures and especially ones that are traditionally not covered by insurance you would think they would have had a software program that would itemize their statements. They finally got one but that was after a year of requesting one. It was a big relief when I stopped going there and returned to my previous dentist, even though he is now further away. He is gentle, knowledgeable, and up to date, is less expensive and has a professional larger staff. I was a relief to stop seeing Alexander and his staff.
out of 5 stars
