When I first met this dentist I wasn't overly impressed with her service, but she seemed to be competent and the dental service that she provided was adequate at the time. I had recently moved & knew of no other dentist that provided better service. It was on this basis that I continued using her for my dental needs.
The service provided by Dr. Cooper while not excellent, was adequate until there was a problem with her work. I do not have enough room to explain the problem in detail; suffice to say that I had a partial denture made, and that after 1 and a half years and at least 15 visits to her office, I still do not have a partial denture that I can use at this time.
I have returned my dentures to her and she has not committed to refund my money at this time. In fact her strategy is pretty much to avoid & ignore me until I go away and stop bothering her. Be aware that she is not good at resolving a situation when it turns bad. If you experience a problem, you are more likely to be ignored than helped. The front desk may well be used to obstruct your attempts to communicate with her and therefore I can only rate her customer service & treatment success as very poor, and her stress, anxiety, & pain levels as extremely high.
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