HORRIBLE Customer Service. In order to take your X-Rays from this office, you have to pay $15.00 and wait 48 hours in order for them to "process" the request and they will mail them to you. They cannot email to another dentist office and you can't come in to pick up unless you wait the 48 hours. The majority of dentist offices do NOT charge for this service and can email out within a couple hours. I was told by the oh so friendly Joan that "this shouldn't be a surprise to you as it's in the small print when you sign the new patient paperwork." Really??? When I told my new dentist office that I had to cancel my appointment and wait for snail mail in order to bring my X-Ray's in with me, their only reply was "Wow." I knew there was a reason why I wanted a second opinion (gut feeling plus the fact that they wanted to charge me $2,000+ for my procedure) and this confirmed it loud and clear. I wouldn't go back to this office if this was the last dentist on the planet.
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