Review by
WeMissDrNgo
Stars:
1.0
on
2013-04-07
Link
Facilities:
Service:
Painless:
Results:
Cost:
Unfortunately, after the passing of Dr. Ki Ngo in March, I do not recommend this office.
Dr. Ngo was a kind man who cared about people over money. He helped me many times only charging the 50 dollar deductible when other dentists wanted 1000s. He was honest with me about implant charges. He was a great person!
This week, new management tried to charge me full price without insurance even though insurance covered the work because they did not know how often. It was the first time ever with the insurance for that work and there was full amount left on insurance up to 2000 dollars.
Then, they told us we would continue to get our discount over the phone. We did not! I tried to ask for it and they refused and made excuses that it was the insurance being suspect of discounts.
What? Yeah, it is dishonoring Dr. Ngo to use his good name to benefit and line their pockets. This is what I believe they are doing. They don't want to give the discount because Metlife even stated on a form that this dentist possibly gives between 15-25 percent off.
Not Now they don't!!!
Do not go here! WIthout Dr. Ngo, these people are terrible. They did a shabby job and were inconsiderate.
About Front Desk: Terrible. Try to be nice but not nice at all!
Hygiene rating:
About Hygienist: Told us how she did soooo much work as if how dare we ask for a 10% discount.
out of 
