All the enamel is worn away on my teeth so they are very sensitive. I am very nervous about having them cleaned but the hygienist did a great job without causing any pain. Then Dr. Hansen was also very gentle when he inspected my teeth, and he took a long time talking with me about a long term capping plan. He spent more time with me than my previous dentists, they just made appointments to cap a tooth, but Dr. Hansen was much more thorough. I feel very competent with him working on my teeth. I have Metlife, and they did all the insurance filing for me so it was free. The front desk staff was very nice and calming also.