I've gone to Dr. Gary for about 20 years, my mother has seen him that long, if not longer, and am sorry to say that today was my last appointment with him. Upon arrival, the hygenist (Rachel) was extremely rude to me and treated me as though I was an idiot. I would not suggest her to anyone. There is one hygenist there (Jeanette) who is awesome, but the wait time to see her is very long. Upon leaving, I needed to book a followup for a filling and to continue the process of having my veneers replaced. I was told that it would be 2 months before an open appointment. I asked if there was not something sooner, to which the lady that does the scheduling said, "everybody wants it done now. This is not a McDonald's drive thru." My experience was awful and I was treated unprofessionally continuously. I drive 45 minutes to get there each way, and to drive that far and pay that much to be treated that way is ridiculous. Dr. Gary himself is very good when it comes to actual dentistry but he did nothing to try and rectify my concerns. He made excuses for his staffs' actions and made me feel uncomfortable about returning. Does he have so many clients that losing 2 long standing clients is okay with him and customer service is not important?
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