Review by
FormerPatient
Stars:
2.0
on
2005-03-22
Link
Facilities:
Service:
Painless:
Results:
Cost:
This last visit, I was most dissatisfied with the quality of services and treatment, and the unprofessionalism of two staff members who were anything but empathetic to my problem.
I had a serious gum infection with bleeding and pus, and was given the appropriate x-rays by the dental assistant. The exam, itself, however, was rushed. I wasn't even given any medication for the infection despite my request. The exam was more focused on unrelated work than it was for my immediate problem.
I made numerous inquiries regarding my treatment, including a subsequent visit to the office, but still no attention was paid to the infection. I felt I wasn't being taken seriously.
So I scheduled an appt with a periodontist for a 2nd opinion, but was rudely told by Shawna, one of the staff, that I wasn't allowed to do this! She also wouldn't release my x-rays. After reporting this to the insurance company, I called the office manager, who finally agreed to release my records. Next day, I saw a periodontist who told me I had a serious abscess and immediately prescribed antibiotics.
Needless to say, this was a most stressful time for me. I've never had such a bad experience with dental staff before.
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