I had an appointment to see Dr. Citrin a few months back. The night before my appointment my dog had 4 grand mal seizures. I called his office first thing in the morning at 8:00am to cancel my appointment because my dog was in grave condition. I informed the receptionist of what had happened and that I couldnt make my appointment and I was willing to pay any cancellation fee to not have to leave my dog after having 4 grand mal seizures the night before. This was the receptionists exact response. "It is a pain when people do this to us, This is a major inconvenience for us when people do this". There was absolutely no apology for my dog just having several seizures and no "I'm sorry to hear about this". The receptionist was beyond rude to me at a time that I thougth I was going to make a decision about my dogs life. This place is supposedly "family dentistry". Well based on my experience this office is anything but a "family" outfit when their more concerned about a missed appointment than a "family dog" that just had 4 grand mal seizures.
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