Dr. Ely is a pleasure to visit. He is very thorough, professional and highly concerned about patient comfort. He is a perfectionist and takes as much time as needed to explain the treatment needed. I have gone to him for years and have always been treated well. The hygienists are gentle and professional. His office staff is like a family and they treat their patients like one of the family. My only complaint is their willingness to deal with insurance. Dr. Ely does not speak highly of dental carriers in general, and feels it is up to the patient to take responsibility for their own dental care by paying for what insurance denies. I have had more than one occassion where his office did not respond to the insurance company's request for additional information, resulting in a denial of a claim. In all fairness, I cannot determine whether his office did not respond or the insurance company failed to acknowledge the response. He is not a preferred provider in my PPO but I choose to spend more and go to him anyway because I like him so much.
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