Very nice but not always competent. It took 3 weeks of calling them before they'd order my replacement Invisalign retainer. One of the people who answers the phones doesn't even speak fluent English. (Which is fine. I applaud the diversity, but it's my opinion that you should be able to speak the language before you pick up the phone.) I finally got them to order my retainer and they said it would take 3 weeks, but it took less than one! That means 75% of my wait time was just them dragging their feet. So now that my new retainer is somewhat ill fitting (on account of going so long without one) I've come to associate my discomfort with their incompetence. I'll get the rest of my dentistry done somewhere else.
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