Front desk person was the rudest secretary I have ever dealt with in my life and not just once, but every time I called or came in.
BTW, they bait and switch. You can ask for Dr. B but you will get "whoever" because he is so busy. Then the front desk person will call you a liar. They will tell you "you were not specific about asking for Dr. B". Then you have to re-scheudule but they make sure its months away so then your stuck with "whoever."
Good luck