Excellent customer service by support staff. Dr. Ballin was exemplary in his approach, treatment and follow-through. Very caring about me as a patient. Always takes the time to call the evening of the surgery to see how i am doing. Works on helping to prevent pre-cancerous lesions from re-occurring. Surgery on the tongue is very painful, but I received written information, support with meds and cleansing procedures. Payment on the day of surgery was difficult and I have not received word from my insurance carrier if they are going to pay anything towards the surgery...so that is the only downside.