I will start by saying Dr. Ricardo Alexander successfully performed the required operation with good results. The main problem was the billing and the customer service. I was quoted a price for the operation and paid upfront for what I owed after the procedure. I ended up getting a bill a few weeks later for additional costs because my insurance did not cover the procedure despite having been told I was all set. I tried to work out the price with the office staff with not great results so I asked to talk to the Doctor which was a disaster. He literally got on the phone with me and yelled at me telling me that if I do not pay the bill that he is sending me, he is going to re-bill me for the out of network rate and send a debt collector to my house to get the money. I then asked him if he cares about his reputation at all and if he generally screams at his customers and he told me he is busy and has to go then proceeds to hang up the phone on me. Needless to say this was the most rude thing I have ever experienced. He was a very unprofessional "professional" and made for an absolutely terrible experience. I will never be going back, and I would not recommend this Doctor to anyone. Too bad too because he seems to do good work...
out of 5 stars
