I had Dr. Backhus work on an extremely infected molar, which was crowned beautifully. I came in as an emergency case and was squeezed in the same day. I have since then, become a regular patient. The assistants customer service was wonderful. Suzie, at the front desk, worked with my dental coverage to maximize the work I needed to get done and to minimize my out-of-pocket cost. They are very gentle and check your comfort levels frequently. Nothing but smiles here! I would recommend this staff to anyone!