They charge WAY too much. I am not his patient, but a college student who needed a new retainer- I lost my top retainer- so pulled them up online. I made an appt, took the BUS to my appt from campus. The cost was DOUBLE what my ortho in my home town charges (like $600- my ortho charges $250). Once I found out the price, I decided it was WAY over my budget especially if I can get it for 1/2 elsewhere, so I asked to cancel the appt after they took my impression... they charged me $90 for just taking an impression- literally minutes of their time before I needed to walk out. If you are a college student, low on cash...don't come here. Wait til you can get to your home ortho. Salt to the wound...My ortho said they would have never charged for that impression in that situation!