out of Read Reviews for Dr. Stephanie Dickson
she was horrible, I do not think she knows how to use the Invisalign which by the way was not Invisalign. she also charged over the amount promised and when it was called to her attention she did nothing. she is a bad dentist from an administravuve perspective and does nothing but suck the pockets of unassuming people
My Experience: Invisalign
Agree 0
Disagree 0
Agree 0
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good at her job, bad at picking, I don't know why she has not fixed the desk lady,she costing her money.
About Front Desk: the lady at the front desk should be fired. she will lie to your face and hang up on you if you disagree with her,she has no people skills and drives people away to other docs as I will be doing
Front desk:
Hygiene rating:
About Hygienist: good job,nice lady
Hygiene time: 20
My Experience: Crown
Duration: 4 months
I know this doctor: 2 years
Agree 4
Disagree 0
Agree 4
Disagree 0
The most rude, ill-mannered admin staff I've ever experienced.
Was unable to make an appt do to a rude receptionist by the name of "Ricki" who refused to make my appt--each time I called she was too busy to check the schedule. On top of this she was ill-mannered and immature. When I tried contacting the office by email to notify them of the issues, guess who called me back? You guessed it "Ricki". She pretended to be the office manager, told me she didn't believe my email, and if I had any further issues I could contact my insurance company. What she fails to realize is without the patients she would have no job, but she's too ignorant to understand that. Needless to say I never made my appt, and have no intentions of trying.
I would not recommend this office to anyone, and in fact will be contacting my insurance company to inquire about having them pulled from the network contact list.
About Front Desk: Horrible
Agree 5
Disagree 0
Agree 5
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I have been going here for 2 years and never really had a problem. The receptionist Rhiki may be the most miserable person ever. She must be related to Stephanie, she never called me back as she said she would on several occasions. Never checked with my insurance like she said she would on several occasions and is just plain rude. I would avoid this place at all costs.
About Hygienist: I liked the hygienist, too bad the other staff and receptionist are horrible, really bad.
I know this doctor: 2 years
Agree 4
Disagree 0
Agree 4
Disagree 0
The worst receptionist I ever came across ever. She is not friendly at all and very rude, does not smile or greet. He hesitates and does not like answering any of your questions. She brings the total negative energy of the whole place, feels like as if you are getting service from a 3rd world country. If you call, she does not pickup the phone many times..
The hygienist is the best person in there, Doctor Dickson is ok but two her staffs are horrible, they do not seem to like their job and take it out on the patients, I do not recommend their service if you have the option of going somewhere else or unless Dr. Dickson replaces those two staffs
Agree 2
Disagree 0
Agree 2
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Do NOT go here! I recently went for my second visit, I had to wait 30 minutes past my appointment time and "Dr.Dickson" left before the hygenist finished cleaning my teeth. I have been having sereval issues with my teeth and I was forced to leave with sereral unanswered questions. I think it is very unprofessional for her to leave before my visit was complete and I did not receive a call the next day regarding the status of my x-rays! UNPROFESSIONAL!!!!!!!!! Please finad another dentist.
I know this doctor: 2 years
Agree 1
Disagree 0
Agree 1
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Dr. Dickson and other staffs are great except her worst receptionist, rude and not being helpful.
Agree 4
Disagree 0
Agree 4
Disagree 0
Really enjoy my dental experience with her. She answered all my questions and I left feeling really good about my dental hygiene. The front desk was very informed about my insurance benefits, polite and explained the pricing of my treatment in full detail.
About Hygienist: Extremely thorough, Very personable. She seems to really care!
I know this doctor: 2 years
Agree 1
Disagree 0
Agree 1
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Dr Dickson and the hygenists were fine in previous visits, but her administrative staff were rude, unfriendly and unhelpfu each timel. I needing help for a dental emergency, was given an appointment, then 20 minutes before the alloted time, received a phone call saying that they couldn't see me until they received a fax directly from the organization offering my dental discount (not insurance) in which they participated authorizing me. I had an email of authorization that they said was insufficient. I was concerned about missing the appointment while waiting for the fax and wanted to phone for the authorization from their office and was told that it was "office policy" that I not be able to use my cell phone from their office to make the call or to use their phone to make a toll free call. I did all they requested and when I called to find out if they had received the fax was told the dentist had left for the weekend!
This kind of service is a mystery to me, but since I had previously been treated horribly by the staff, I will go elsewhere. If I am going to be paying megabucks for service, I might as well go somewhere they would like to have my business by treating me well.
I know this doctor: 1 year
Agree 6
Disagree 0
Agree 6
Disagree 0
Dr. Dickson is a very skilled dentist, but her office manager, Rhiki Scott has been absolutely awful. She is rude and unhelpful and makes calling the office even for a simple check up painful. We have complained to Dr. Dickson, but nothing changes. We are moving on to another practice because of this problem.
I know this doctor: 1 year
Agree 5
Disagree 1
Agree 5
Disagree 1
