Connect with Dr. Michael Burnes DDS Dentist in Brookline, MA

Dr. Michael Burnes DDS - Dentist

3.5 based on 11 reviews

1 Rating out of 5 stars

(617) 277-3127

Brookline, MA

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Dr. Michael Burnes Rating 3.5 stars based on 11 reviews $$
Comfortable Facilities
Inefficient Service
Mild Stress
Good Results
Moderate Cost
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Read Reviews for Dr. Michael Burnes
Review 1 by Stars: 2.5 on Link
Dr. Burnes is okay. He explains things to the best of his ability but often times seems preoccupied with scheduling unnecessary procedures just to get some money.

About Front Desk: The front desk staff is unprofessional and rude. I've never received any type of "hello" or greeting when I walk in and the one assistant, Liana, always has a puss on her face. She is unhelpful, always seems irritated, and does not know how to talk to people. The finance assistant is also unprofessional. As assistants and front desk staff, it is their job to be welcoming and helpful and neither one of them does a good job, especially Liana. Maybe she has something wrong with her or a disability of some sort, but she is so difficult and always seems upset to be at work.

Front desk:

Hygiene rating:

About Hygienist: I have different hygienists each time. Some are okay and some are a little stuck-up. As long as I receive a good cleaning, it doesn't really matter to me.

I know this doctor: 2 years

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Smiling Patient dislikes Dr. Michael Burnes
Terrible on Feb. 4, 2015, 11:17 a.m. Link
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Review 2 by Stars: 4.5 on Link
I am a long time patient of Dr. Burns. I think he is doing a great job. He is our family dentist. Have never had any problems. Lucky to have dentist like Dr. Burns.

About Front Desk: Front Desk stuff is doing good job.

Front desk:

Hygiene rating:

About Hygienist: My hygienist Judy is great. Always does a very thorough job, very attentive, very nice.

Hygiene time: 45

I know this doctor: many years

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Smiling Patient likes Dr. Michael Burnes on Dec. 10, 2014, 8:32 a.m.
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Review 3 by Stars: 2.0 on Link
Rude staff doesn't help at all. Slow and inefficient. Hygienist was luckily good.

Front desk:

Hygiene rating:

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Review 4 by Stars: 2.5 on Link
Dr.burnes himself I'd a good dentist, but his office and dental assistants are horrible. They're rude and inconsiderate. I also have to say that they don't explain anything well and then stick you with a bill for services you didn't agree to. I've been going there for 20 years now and finally can't do it anymore. I like the dentist but after getting a 70.00 bill for something I never consented for was the last straw for me. Go somewhere else.

About Front Desk: Again, they were not helpful and shady when explaining cost and procedures.

About Hygienist: The hygienest was the worst. She's very rude and always has been.

I know this doctor: 20 years

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Review 5 by Stars: 4.5 on Link
I had to stop seeing Dr. Burnes because I moved far away and I haven't found a dentist that came close to him and his staff. I am thinking of going back to him even though it would be a really long drive! I would definitely recommend him. His staff is great too!

About Hygienist: Amazing! My teeth always feel great after they are cleaned here (very thorough) and they stay nicer for longer too!

I know this doctor: 7 years

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Review 6 by Stars: 2.5 on Link
He has the worst bedside manner of any medical professional I have ever been a patient of. The convenience of his office to my home is what keeps me going back to him. But I cannot stand his personality.

About Hygienist: The hygenist, Judy, is very professional and pleasant

I know this doctor: 5 yrs

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Review 7 by Stars: 5.0 on Link
Dr. Burnes establishes a good and friendly rapport with his clients and acts on emergencies very quickly and effectively. His staff is efficient and friendly. He has maintained the same hygienist for the past 3 years and she is very good. Insurance is handled without any problems.
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Review 8 by Stars: 1.0 on Link
Poor bedside manner and very uninformative and unwilling to explain cases. also - did a poor job filling a cavity
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