out of Read Reviews for Dr. Natalie Carr
Dr. Carr is an amazing dentist but her office staff, specifically her office manager, Patty, is rude and extremely unprofessional. Very confrontational when I called to inquire about simple billing matter. She told me whatever and hung up on me. Would not give me any information and said that no one was available (meaning Dr. Carr) and she only answered to Dr. Carr add she was the office manager. (How extremely convenient) I would travel to another county if this office was the only pediatric dentist before I would bring my children back here. Office policy and procedure are very, very misleading. If you are unfamiliar with specific questions to ask regarding your benefits and are willing to be stuck with a bill that is different than was verbally communicated to you, then office this is the office for you. You are made to sign a form, even for a routine cleaning, that states it is an estimate, however, the vebal assurance that "this is routine, so I'm sure it'll be fine" when you're standing in front of them is not the case. If you refuse to sign their form, you will not be seen but only when you've waited weeks for the appointment, taken your kids out of school, and are standing in the office. So essentially, write us a blank check or we won't see you. I took the initiative to call to inquire about my charges and couldn't get any questions out bc Patty kept cutting me of and ended by saying "whatever" and hung up on me. I called back only to hear her telling the receptionist to "and tell her, and tell her..." Completely, completely unprofessional. I would be utterly embarrassed by having someone like this in my establishment. I will pay the charges that I called to inquire about, collect ALL of my children's records and will never recommend nor take my children to this office again. What a scam. Be warned
Front desk:
My Experience: Cleaning
Agree 1
Disagree 0
Agree 1
Disagree 0
My daughters were in a few months back, I have to say that the office is beautilful and welcoming. The staff are very nice and bubbly. They work really well with kids.
Agree 0
Disagree 0
Agree 0
Disagree 0
My sons (13 & 9) visited Dr. Carr today for the first time. They had an awesome experience! First of all, the office staff were extremely welcoming, polite, professional, and kind. The office is just as beautiful too (pristine clean). They offer coffee, tea, and bottled water. :)
We were quite apprehensive with this first visit because they had been at their previous dentist since 3yo. Both boys are very shy too but they said they liked the dentist. It's very unusual to hear this from them.
A tour was given of their lovely facility and then there was no wait time before they were taken back for their eval and cleaning.
Dr. Carr is gentle and very loving. She was hugging my boys even though it was her first time meeting them. She explained everything she found and gave time for me to ask questions. I found her to be thorough, open, up-front, and "down to earth'.
I highly recommend this dentist for any pediatric patient!!!
I know this doctor: FIRST VISIT
Agree 0
Disagree 0
Agree 0
Disagree 0
