Dr. Tong seem to be competent. However, do not trust any pre-treatment verbal promises from this dental provider. Have everything in writing. Review it, and make sure you understand exactly what you are responsible for in payment. Then, ensure their bills and statements are consistent with the written promise.
We discovered in our billing that their verbal promise was not honored. In our case, talking to their billing department (Cindy) after the procedure was useless. I do not know if this was the case because of her lack of, English language comprehension, ethics, or care. She just made it clear to us that the verbal agreements are meaningless to her, and rather lose potentially long term patients to prove her being right.
It was my first time in a life-time of dealing with many dental providers, which left me feeling like we have been swindled by a bait-and-switch practices.
out of 5 stars
