Review by
Smiling Patient
Stars:
2.0
on
2015-11-18
Link
Facilities:
Service:
Painless:
Results:
Cost:
The absolute worst experience with ANY business that I have ever had! The dentist yelled at my 4-year old daughter in the chair when she started crying, which caused her to cry and scream more uncontrollably. Afterwards he scolded my choice of words in comforting my daughter. I let the office staff know that I was not happy with the way he spoke to my daughter or me in the room, with tears in my eyes as i was so upset. They obviously let the doctor know of my complaint because before i could buckle my daughter into the car, the dentist himself was standing behind me in the parking lot saying, "I heard you have an issue with me". After he spouted off about how ungrateful I was for even thinking to complain and how my daughter was NOT in pain and just uncomfortable, We continued our conversation inside his offices as I was in need of making sure I got the medical files so that we could go to another dentist. He continued to call me ungrateful and finally, "un-parental" for "allowing" her teeth to get that bad and i should be thankful that they even helped me, while his staff coaxed him with their hands to calm himself. Just what my daughter needed in her first true dental experience, and from a so-called "children's dentist" at that. So very unprofessional, so very rude, so very disappointing. While his office staff is helpful and wonderful, John santoro himself is an absolute nightmare of a human being, lacking compassion and ethics. To follow me out to the parking lot and confront me in front of my daughter? Unacceptable. It's time for retirement in my opinion.
About Front Desk: They are the shining star of this office.
out of 5 stars
