Our first three visits were good. The nurse Tracy is very sweet and gentle, and the doctor did her job very well. Our Last visit was terrible. They assigned a nurse "L" who didn't say any comforting words and even a warm smile to my son THE WHOLE PROCESS! Oh, she did say Hello and Bye to us. My son was such a helpful patient and didn't even move during the process, but at the end of last treatment, the doctor kept saying"Don't move your tongue!", and I can tell she lost her patience. My son was having "Baby Root Canals" treatments for two teeth, and he just got 5. How could you expect a 5 year old not even move his tongue during the half hour root canals treatment with tubes and drills in his mouth!!! The nurse "L" was not helpful at all, didn't say any words to comfort my son. My son was upset after the treatment, and when I saw him in the evening, his whole lower lip was swollen!!! Inside his mouth, I saw a big piece of skin was broken due to the rough tools. The swollen is still there and today is the third day of the treatment! I don't know if it's because my son behaved so well for the first three visits so they don't need to be gentle any more. Bad experience.
out of 5 stars
