Cleanings were always uneventful since the tech did it. However, when my daughter finally needed expanders and we dealt with Dr. Fernandez on a more regular one-on-one basis, I was disappointed at her lack of empathy towards my daughter's fears and her desire to communicate with me, the parent. On our last visit, since I will NOT take my daughter back, it ended with my daughter returning to me in the waiting room and she was crying and left totally unattended . I had to go find Dr. Fernandez who was not at all concerned and was even annoyed that I wanted to discuss why she was crying. Parents are not allowed to accompany their children due to HIPPA regs but there were four patient names on the sign-in sheet with telephone numbers and an address change clearly visible to anyone signing in...uh, HIPPA violation??
I entrusted my kids to her but she was unsympathetic to their fears and to my concerns. She lacked the ability to communicate effectively with us and even had the treatment plan wrong. We will not be returning and I will gladly pay another dentist to finish what she started.
About Front Desk: No complaints with the front desk. They were always very helpful.
out of 5 stars
