Not worth the hassle!!!!
I'd read fabulous reviews about Dr. Panos, so I decided to select him as our PCD. I was all too excited to schedule an appt., but when I called I was told I would need to wait until the following month because they only scheduled appts with patients if their name appeared on their roster. Well a 1-1/2 months later the insurance had inadvertantly left my child's name off the roster and even though the primary subscriber- my husband was on the roster, the "Office Manager" was unwilling to make an exception. She said I'd have to wait until they received an updated roster, so basically another month! Nevermind, that she'd received that roster the day I called! I asked her if she could accept an updated roster from the insurance if they sent it that day, she said No. I tried appealing to her sensitivities and explained that we were trying to begin orthodontia treatment so I did not want to have to postpone treatment another month. She did NOT care! So long and short of it, I ended up selecting another dentist. I never cease to be amazed that in this day and age, when people have sooo many options, there's still people that don't feel customer service is critical! Go figure.
out of 5 stars
