Read review posted by none on June 5, 2013, 12:05 p.m. for Dr. Derie Trujillo - Dentist

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Read review posted by none on June 5, 2013, 12:05 p.m. for Dr. Derie Trujillo - Dentist

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Dr. Derie Trujillo DDS - Dentist

4.5 based on 9 reviews

out of 5 stars

Arvada, CO

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Review by none Stars: 3.5 on 2013-06-05 Link

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Service:

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Cost:

Derie Trujillo is a great dentist but was awful about chronically cancelling appointments. This meant a wait of several months before she could fit you in again. I was cancelled and rescheduled about 25% of the time for appointments that I have made over the past ten years. I thought that she was a great dentist, so I put up with it. It came to a head when I was cancelled two days before a RESCHEDULED PRIOR CANCELLED appointment. The big issue was that I believe rescheduling should be ASAP when the dentist is the one that cancels. If she had fit me in in her scheduled day or stayed late to fit me in since she cancelled the appointment it would have been fine. I felt that the customer service was lacking and it was unprofessional to cancel so often. Adding an additional 4-5 months to the time between checkups because of 2 back to back cancellations was not something that I wanted to continue to do. I finally changed dentists over this issue.

About Front Desk: She was no help in scheduling appointments in the near future for dentist cancelled appointments. Unapologetic and unsympathetic about a patient having to wait several months to reschedule the appointment. I felt that her attitude was "tough luck, quite complaining".

Front desk:

Hygiene rating:

About Hygienist: Gentle, thorough, and personable

Hygiene time: 40

I know this doctor: 10 years