I had a tooth that had to be removed - and I chose to go with an implant to avoid having a denture type device. The process is not cheap, but well worth the money considering a lifetime of hassle-free maintenance. Dr. Ngo does an outstanding job of pain management, unlike some dentists I've had that can't seem to get me numb, never had that problem with Dr. Ngo. Very solid and I've already recommended him to others in my office.
About Front Desk: Very helpful, always calls with a reminder which I appreciate. It's just a professionally run office - they treat you like a patient, not an inconvenience...