Dr Shepard recommended me for an implant, $5,000.00. I acquired Dental Insurance with a well known carrier, called a week ahead of my apt. with Ins ID#, staff never called ins co., told me my ins did not cover a cleaning when it did 100%,Asked to be rescheduled, called Bus Manager blamed me rather that correct the problem with her young millennial lazy staff, no customer service. Asked Dr Ryan to call me to discuss problem, he declined to call me an sent me a letter dropping me as a patient. Harvard trained, but not very smart move. I was a referred patient of 30+ years and have never been treated so poorly.
About Front Desk: Dress Nice,but lazy with a smile.
All they had to do was verify my insurance a week before my apt.
My ins.Benefit Source which they use everyday, but i am out of network? How is that possible? Very POOR CUSTOMER SERVICE
Front desk:
Hygiene rating:
About Hygienist: Great, have seen her for 15+ years.
Hygiene time: zero, said i was out of network,
out of 
