Review by
unhappy-patient
Stars:
2.5
on
2007-04-06
Link
Facilities:
Service:
Painless:
Results:
Cost:
The office staff in Dr Kassner's Chula Vista has displayed an increasing indifference to patient service and billing processes. There is a clear disconnect between what the patient dicusses with the examining dentist, the financial assistant, and the attending dentist. To make matters worse, the billing department changes the bill after you've paid and left the office, invoicing you for mystic charges, after the fact. The Chula Vista office manager is aloof and will not even return phone calls, let alone rescind unwarranted billing (errors on their end).
Dr. Kassner is a great gentleman and his daughter, Killeen, is amazingly attentive with all financial matters. Unfortunately, they're neither one in the daily picture, now, and the Chula Vista office staff has gone down the drain. Sad. Very sad.
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