• Dear Dr Rubano, would like to express my utmost dissatisfaction with your practices and your staff. First of all, when i was a patient initially, i was told there was an offer for a reduced initial vistit. Apparently this is not true if your there for anything in addition to a cleaning and xrays. I stayed. While in the chair I was handed an estimate for nearly $3,000, and then I was told by someone else in your office moments later that u guys are just trying to make the most money you can and advised me to do only 1/4th of the prescribed work. While there, one of your dentists began to attempt a repair a broken front tooth. The dentist repaired the tooth but it was the wrong shade. She then began to tell me it would be an extra charge to put on a new one. I was nice about it and she replaced it begrudgingly. It was better, but after a number of people asking me about the tooth you (fixed), I decided to make another appt to have the tooth looked at. However, I had to call and reschedule my appt due to my 2 month old baby coming down with a fever. I was then told that I would be charged a cancellation fee of $50.00. So I asked if I could reschedule for later on in the day and was told there were no open appts. I have to say, after being treated like this and being told (by your own staff) that you;re just trying to make as much money as possible, I don’t believe I will be returning to your offices.
out of 5 stars
