My treatment by Dr. Ford and her office has been horrendous--as has it been for several others from my office. First, I was charged 50% for a regular filling, a service that should have been 100% covered by my dental insurance (Aetna). When I tried to give her office a copy of my coverage to straighten out the problem, the receptionist wouldn't even let me in the building! Then, thinking that the difficulty was with the receptionist (and that Dr. Ford was certainly a professional), I emailed Dr. Ford a friendly email to say that there had been a misunderstanding about my insurance and that the receptionist had not been willing to rectify it...In her reply, Dr. Ford accused me of having buyer's remorse, which doesn't make sense because I should not have had to pay for the filling in the first place, and then she threatened me, saying that she would contact the authorities if I emailed her again! (I got her email off of a local dentist search site, which listed it with her office address and phone number.) I have absolutely no idea about what to make of this; it is so far outside of anything I would consider professional.
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