Janelle Bascino is a great dentist, despite being a bit on the pricier side. The only complaint I have is that I can never reach their office. I've called during business hours (lunchtime) and there is no answering machine, which I find quite unprofessional. If I'm calling to give more than 24 hours notice to reschedule an appointment, I expect my call to be taken by either the receptionist or an answering machine. I shouldn't have to be penalized for calling in advance as the world doesn't always function during their business hours which are:
Monday 8-4
Tues/Wed 8-5
Thursday 8-4
Friday closed
It's Friday and I'd like to reschedule my appointment, but alas, they are closed and there is no machine for a receptionist to note that I need to change my appointment.
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