Prior to visiting Dr. Firtel I had numerous negative experiences with Dentists, so much so that I refused to see a dentist for years. Since I had not seen a dentist in years prior to Dr. Firtel, he had a lot of damage to repair prior to me receiving a cleaning. It has taken him almost 2 years to rectify years of neglect. He is the ONLY dentist that I have seen that has found a medication that will numb me enough so that I do not feel any pain. He has the best bedside manner of any dentist I have EVER been to in my 39 years. With my current insurance being switched to FDH and Dr. Firtel not being listed as an approved Dentist by FDH, I will once again forced to forego treatment because Dr. Firtel is the only dentist that I have found to put me at ease and worked diligently to find a medication that worked to properly to numb me in order to perform the necessary dental work.