Good dentist, bad office practices
I am Very disappointed in their billing practices. Started surgery last July, finished fitting in September 2012, paid in full in September 2012. According to my insurance company first claim was filed in July 2012, after having to resubmit the claim due to improper coding finally got an EOB stating January 16, 2013 a check was sent to their office. Trying to get money from their office, I was refused due to office policy. Questioning why I was told that until all insurance is returned in case there is an underpayment I could not get the money. Then asked why the check was not sent to me directly as in the past and was told by their office manager that it always comes that way automatically. Checking with the insurance company on the form there is a box 37 that is checked to have the money sent to the dentist, if left blank it goes to the insured. Their office policy is wrong; their office manager was uncooperative, stating the money is not mine. Since the bill is paid in full why should I not get the money, why was it requested to be sent to their office? This policy is just a way for your office to get money they should not get and hold onto it. Even after telling the office manager that you may lose future business due to this policy, she did not care. She would not let me talk to anyone else about this. She said the dentist do not have any say in this.
About Front Desk: takes your insurance money and hold on to it even though it was paid in full 4 months ago
out of 5 stars
