Read review posted by Smiling Patient on March 31, 2015, 12:51 p.m. for Dr. Drew Strum - Dentist

Dr. Drew Strum D.D.S. - Dentist

2.5 based on 4 reviews

Rating out of 5 stars

Massapequa, NY

Map & Address
Review by Stars: 2.5 on Link
I apparently had fillings more than 2 years ago. I was not sent a bill for these procedures until the present time (now two years later). The statement I was shown from Dr. Strum's office, from the insurance company, showed that it was billed through some other person's insurance company with a similar name to mine, and that the procedures were not fully covered. It is very shady that 1) I was sent a bill 2 years later and 2) the doctor's office could not explain to me why another patient's name and insurance company was put on the bill. I am skeptical here that the office may have tried to engage in balance billing here - that the procedure was fully covered by insurance, but the doctor chose to charge me an additional amount. outside of his contract negotiations with the insurance company. However, it is very difficult for me to go back and check my insurance plan from 2 years ago (since I now have different insurance) and again, it was 2 years ago. I will find an office that doesn't have such poor billing practices.

About Front Desk: The front staff was not helpful at all in billing practices, and could not even adequately explain to me why I am being now billed for supposed treatments from over 2 years ago, and why the bill itself had someone else's name on it. They just expect me to hand over $130+ dollars, no questions asked. Treating clients this way is unacceptable.

My Experience:

Duration: Less than an hour

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