Review by
Smiling Patient
Stars:
3.0
on
2017-09-27
Link
Facilities:
Service:
Painless:
Results:
Cost:
I began as a patient of Dr. Rota's partner and I was happy with those services. After his partner left the practice I stayed with Dr. Rota because it was near my home. Over the past couple of years I have experienced declining service, overselling of treatments and the most pushy and aggressive sales tactics and upselling I've ever experienced. I finally left for another dentist. I signed multiple requests to have my records transferred to my new dentist and all of those have been ignored. When I called to inquire about transferring my records, the staff continued to try and schedule me appointments and ignored my requests for my records. I finally spoke with the office manager and asked about my records. After trying to get me to change my mind and stay with Dr. Rota I was finally very direct and let her know why I left the practice. She became dismissive and said it would be $59 for them to get me a copy of my records. I declined. Even after I left the practice they're still trying to get money out of me. Mind you I would understand this cost if they had to research something. This office is state of art and everything is computerized. I would not rcommend this dental practice unless you like this type of business practice.
out of 5 stars
