Read review posted by Sky on July 1, 2015, 6:03 p.m. for Dr. Steven Sutherland - Dentist

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Read review posted by Sky on July 1, 2015, 6:03 p.m. for Dr. Steven Sutherland - Dentist

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Dr. Steven Sutherland DDS Torrance Dental ARTS - Dentist

3.0 based on 15 reviews

out of 5 stars

Torrance, CA

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Review by Sky Stars: 1.0 on 2015-07-01 Link

Facilities:

Service:

Painless:

Results:

Cost:

He did NOTHING!!! I made set appointment for cleaning, xray,, and exam. After an hour+ past my appointment time, I was told that I had to make another appointment for cleaning and could not have my teeth cleaned even tho I had appointment for that!! Why?? Because Dr wanted to "upsell" me to charge me more for dental cleaning. I temporarily have HMO dental. Teeth cleaning is FREE for me and he subscribes to Safeguard. He made it clear that the HMO only reimburses him $3 for my teeth cleaning so I had to pick a dental cleaning and the cheapest offered was $145-!!! Outrageous!! The whole visit was completely insulting!! He treats HMO patients like crap cause he wants more money. By the end of the year I will have better dental insurance and could have been a long term patient (+ my son!) but he lost us both. The guy also made a derogatory comment about me to the hygienist which I guess he thought I could no hear him. Jerk.

About Front Desk: NO front desk staff!!! When you call in, your call goes to a call center!!! Yes, really!! No receptionist to greet you! I literally walked left the reception room and walked thru the offices looking for someone!!! My appointment was over an HOUR LATE with no receptionist to keep me appraised of the timing!

Front desk:

Hygiene rating:

About Hygienist: I was not able to get my teeth cleaned even tho I had an appointment for that.

My Experience: